Commencement, Duration And Application

The Brand Being’s Terms and Conditions shall commence to apply upon signature of the Confirmation of Order by the Client in each instance.   

The Brand Being’s Terms and Conditions shall apply and endure until the Services and/or Goods and/or orders quoted for and accepted by the Client are rendered and/or delivered to the Client and in line with these Terms and Conditions and until full payment of The Brand Being’s invoice(s) has/have been made by the Client in each instance.

Quotations

The Brand Being shall provide the Client with a quotation for the Services and/or Goods required by the Client, which quotation shall be valid for the period as indicated on the quotation or, in the absence of such period being stipulated, for a period of 7 (seven) calendar days.

Quotations are subject to the availability of Goods and/or Services and are subject to the correction of good faith errors by The Brand Being and the prices quoted are subject to increases in price or costs, including currency fluctuations, which may occur before the Order is accepted by the Client.   

If the Client disputes the amount of increase, the amount of the increase may be certified by any independent auditor nominated by The Brand Being, and such certificate shall be final and binding on the Client. The party in whose favour the independent auditor determines the dispute shall not be liable for the cost of the independent auditor.

Quotations are subject to stock availability at the time of confirmation of the Order by the Client, whether by way of paying the deposit or by placing the Order, which shall be determined solely by The Brand Being.   

The Client hereby confirms that the Goods or Services on any tax Invoice duly represent the Goods or Services ordered by the Client at the prices agreed to by the Client and, where delivery / performance has already taken place, that the Goods or Services were inspected and that the Client is satisfied that these conform in all respects to the quality and quantityordered and are free from any defects.   

Samples

Unbranded Samples

Samples may be purchased online or through an Account Manager and then collected at The Brand Being’s (Johannesburg) warehouse or delivered to the Client’s specified address via courier at an additional cost. See our delivery options here.   

Thereafter, Samples can be returned within 7 (seven) business days for a credit or refund on the items only (courier at own cost), and subject to clauses 3.3.1 to 3.3.6 provided the items are in their original packaging and in their original condition (undamaged). Damaged samples or samples with damaged packaging will not be accepted for return.   

Branded Samples   

Should branded samples be required, it can be arranged with a Sales Account Manager.

Branded samples cannot be returned for a credit or refund.

Returns/Refunds – Samples

No returns accepted for white and drinkware samples, due to discolouration and safety reasons.

No returns are accepted for USB and Power bank samples.

No returns on workwear with reflective tape.

Gift set samples cannot be returned or refunded once ordered.

All sample orders need to be collected within 5 (five) business days of receiving the collection notification email, failing which the products will be returned to stock and the order cancelled.   

Samples with a value of less than R150.00 (one hundred and fifty Rand) ex. VAT may not be returned for a refund. Samples with a value over R150.00 (one hundred and fifty Rand) ex. VAT may be returned within 7 (seven) business days from date of purchase for credit or a refund, at the discretion of The Brand Being. Samples returned after 7 (seven) business days will not be refunded or credited. The cost of returning samples is on the Client’s account.   

Product Selection And Orders

Unbranded orders are to be placed via our online Add To Cart and Checkout process.

Clients may place Orders for Goods, which The Brand Being may, at its sole discretion, accept or reject. Whether or not The Brand Being accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation to the price) and receipt of payment or payment authorisation by The Brand Being for the Goods.   

The Client is to place branded Orders with The Brand Being in writing by completing the Confirmation of Order. Orders shall only be regarded as accepted upon written confirmation thereof by The Brand Being. Payment of the deposit by the Client does not constitute acceptance of the Order.  

The Brand Being will execute the Client’s Order/s once the deposit (branded orders) or full amount (unbranded orders) is paid by the Client and proof of payment thereof is sent to the relevant branding consultant, written confirmation of the order has been provided to the Client by The Brand Being.